What are the common problems when renting a car?

Today, with increasingly diverse travel options, car rental services have provided great convenience for people's travel. Whether it's business trips, self-driving Tours or temporary emergencies, car rental can meet the needs of different scenarios. However, during the car rental process, you often encounter some confusing problems. Understanding these issues and making preparations in advance can make your car rental experience smoother.

I. What procedures are required for renting a car?

The basic procedures for renting a car usually include identification, a driver's license and a certain amount of deposit. Identity proof is generally required to be a valid document such as an ID card of a Chinese citizen or a passport of a foreign citizen to confirm the identity information of the renter. The driver's license must be valid and the type of vehicle allowed to be driven must match the rented vehicle. The amount of the deposit varies depending on the type of vehicle and the policies of the car rental company. It is generally used to ensure the safety and integrity of the vehicle during the rental period. Some car rental companies may also require a pre-authorization of credit cards so that the charges can be directly deducted in case of violations or damages.

Ii. How is the rental car price calculated?

The calculation method of car rental prices is rather complicated, usually consisting of basic rental fees, insurance fees, mileage fees and additional service fees. The basic rent is determined based on the type, brand and rental duration of the vehicle. Generally speaking, the more high-end the vehicle model and the longer the rental period, the higher the basic rent. The insurance cost is the coverage provided by the car rental company for the vehicle. Although car rental companies usually purchase basic insurance for the vehicle, renters can also choose to purchase comprehensive insurance additionally to obtain more comprehensive protection. The insurance cost will be calculated based on the type of insurance and the value of the vehicle. Mileage charges are collected after exceeding the free mileage. The number of free miles and the standards for charging extra miles vary among different car rental companies. In addition, if the tenant requires additional services, such as door-to-door car delivery or installation of child seats, they also need to pay the corresponding fees.

Iii. What should I do if my vehicle breaks down?

During the car rental period, vehicle malfunctions are one of the most worrying issues for renters. When encountering such a situation, the first thing to do is to remain calm, check the vehicle's fault indicator lights and dashboard to understand the general situation of the fault. If it's a minor issue, such as insufficient tire pressure or a discharged battery, you can try to solve it by yourself, for example, by using the air pump or jumper provided by the car rental company to start the car. If it is a more serious malfunction, such as an engine failure or transmission problem, you should contact the car rental company immediately and inform them of the vehicle's location and the condition of the malfunction. The car rental company will arrange professional personnel to come and repair or replace the vehicle. During the waiting period for rescue, tenants should park their vehicles in a safe location and turn on the hazard warning lights. At the same time, it is necessary to keep the communication records with the car rental company and the vouchers of maintenance fees well for verification during settlement.

Iv. What should be noted when returning the car?

Returning the car is the last step in the car rental process, but it is also very important. When returning the vehicle, the tenant needs to ensure that the exterior and interior of the vehicle are consistent with those when renting it, without any new scratches, dents or damages. If the vehicle is damaged, the car rental company will require the tenant to compensate according to the extent of the damage. In addition, the tenant also needs to check the fuel level of the vehicle and fill it up with fuel as required by the rental contract or pay the corresponding fuel fee. When returning the car, the rental company will conduct a comprehensive inspection of the vehicle, including mileage, vehicle condition, and items inside. Only after confirming that everything is correct will the deposit be refunded. When returning the car, the tenant should also ask for the car return confirmation form as proof of the end of the car rental.

Although renting a car is convenient, various problems may be encountered during the rental process. As long as you understand these issues in advance and make corresponding preparations, you can avoid unnecessary troubles and enjoy a pleasant car rental trip.

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